There’s most read, and then there’s favorite. This is a post which yr (justifiably) humble svt is, regrettably, but not regretfully, not at all humble about.
Blast from the Past!
A post we really, really loved to write, and read, and re-read…
From our early days, originally posted August 29, 2007, one of our series called, over-ambitiously, Web Conferencing Week. The entire group can be found on its own page elsewhere on this site.
WCW006: Quiet before the storm
Web Conferencing Week
Late summer doldrums here at the Heart of Corporate America (HCA, not my employer’s real name).
One might hope that the lull in formal activities would provide some time for reflection, and so in fact it has.
As I’ve explained before (here and here and here, for example), as do most people in corporate surroundings, I wear a multitude of hats:
- member of the IT technical team supporting collaborative tools (email, instant messaging, web conferencing);
- teacher of our instant messaging and web conferencing tools to our internal business clients (more than 3,500 served in five years, thank you very much!);
- “manager of the end-user experience” as defined by our vendor’s on-site support manager — while not in the direct flow of help desk activities (at least not yet), the canniest of my 3,500 students, and their underlings and bosses, know me well enough to contact me if they have issues, and since no one on the team, or in the support arena in general has anywhere the amount of experience with our tools as have I (over six hundred classes, all conducted using web conferences, plus countless mission-critical meetings facilitated throughout the enterprise), the answer to my correspondents’ questions is probably at the ready.
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Posted by mudge 
Left-handed Complement 