mm411: Comcast rant no. 3,219,586,773,089,246,129,6…

June 15, 2008

MUDGE’s Musings

In the 3-1/2 weeks since our previous Comcast disappointment, our monopoly ISP has been behaving itself. Of course, we were away during most of the past week (if you somehow missed our Boston coverage, here’s the most recent), but it only took less than 36 hours since returning for a really pernicious issue to appear, for the first time in this grizzled veteran’s experience.

It’s an intermittent phenomenon: suddenly the modem loses connection, then slowly reconnects. Stays connected for about 90 seconds; then the cycle repeats.

For hours.

It’s really impossible to conduct any activity at all on the Internet when one’s connection interrupts for a minute, every 90 seconds.

Contacted support. Found the same bipolar experience as previously experienced. The first person I talked to, after about a 15-minute wait (always a good indicator of system wide issues!) had absolutely nothing to offer except scheduling a technician visit. No diagnostics. No word of any system issues. Nothing. Concluded the call in disgust, without scheduling a visit.

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