WcW012: A rare public appearance

June 24, 2008

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Web Conferencing Week

Once again, this occasional series has failed in its nominal attempt to appear on any kind of regular basis. Not so much a lack of enthusiasm as simply a lack of news.

I’ve been working with the team that is preparing to roll out the latest and greatest version of our software, IBM Lotus Sametime, testing, preparing the teaching curriculum, and generally filling the gaps in a very extensive task list. The effort has been lengthy, not least because of its magnitude, especially when measured against the minute size of the team. Really, there are just two people in the enterprise with full time responsibilities for the Sametime collaboration tools; thankfully the other is a tremendously gifted, spirited and hard-working technical architect who works out of his home office in Colorado.

Finally, the light at the end of the tunnel has resolved itself: it’s NOT an oncoming train, and we believe we’re mere weeks away from D-Day.

It’s been a time.

Meanwhile, I’ve suspended my classes in preparation for an entirely new approach to the educational process; after more than 650 of them in the past 5-1/2 years, for nearly 4,000 students, management has decided to turn over training responsibilities to our division’s Learning & Development group. I have mixed feelings about this, as I’ve grown rather fond of the process of teaching (NOT fond enough to follow the curriculum to that particular group!); 650 one-to-two-hour classes is probably more than enough for a while.

You may recall that this teaching is all conducted on-line, using Sametime web conference technology, together with a telephone conference call. Such remote teaching has its own challenges; there is much reduced feedback available, since there are no faces nor body language to read.

But, this has worked for me, since, as anyone can tell from the likeness published at the top of this nanocorner of the ‘Sphere©, I’ve a great face for radio. So, a form of radio such teaching is. And, without a live audience (the great old radio series seem to have had live audiences), without that rich feedback, it’s quite hard work.

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WcW011: A week in the (professional) life

April 10, 2008

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Web Conferencing Week

All right, it’s been a lot more than a week since the last of this series appeared. Actually, about 26 weeks. Ouch!

It’s been a time.

Began this post with the aim of sharing what’s been a roller-coaster of a week. So, we’ll try that, but read on beyond the quotidian carryings on to see what’s really underlying the lengthy delay between what I had hoped would become a more predictably episodic series.

Wearing all of my hats this week.

Teaching. I teach web conferencing to my fellow employees; ran some numbers the other day. 650 classes of one to two hours duration; more than 3,900 participants collectively in 5-1/2 years. This is harder than it sounds (you scoff: one to two hours!). All of these classes are conducted on line via the web conferencing product that I’m endeavoring to teach, together with a telephone conference call to provide the audio.

Rather like the radio, in that you are performing for people whom you cannot see, and whose only impression of you is what they hear, and the static slides they see on their computer screen. Takes a great deal of emotive energy.

I’m pretty good. My feedback surveys say so. This week, I’ve taught two regular classes, and two more special one-hour rather more free-form sessions directed at participants in our pilot of the new, much improved version of our product that we’re endeavoring to roll out to full production in less than three months. This is a heavier load than usual, due to the pilot, and there still is one more pilot session scheduled for tomorrow morning as I write this, together with three more early next week, along with the two regularly scheduled ones.

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