WcW006: Quiet before the storm

August 29, 2007

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Web Conferencing Week

Late summer doldrums here at the Heart of Corporate America (HCA, not my employer’s real name).

One might hope that the lull in formal activities would provide some time for reflection, and so in fact it has.

As I’ve explained before (here and here and here, for example), as do most people in corporate surroundings, I wear a multitude of hats:

  • member of the IT technical team supporting collaborative tools (email, instant messaging, web conferencing);
  • teacher of our instant messaging and web conferencing tools to our internal business clients (more than 3,500 served in five years, thank you very much!);
  • “manager of the end-user experience” as defined by our vendor’s on-site support manager — while not in the direct flow of help desk activities (at least not yet), the canniest of my 3,500 students, and their underlings and bosses, know me well enough to contact me if they have issues, and since no one on the team, or in the support arena in general has anywhere the amount of experience with our tools as have I (over six hundred classes, all conducted using web conferences, plus countless mission-critical meetings facilitated throughout the enterprise), the answer to my correspondents’ questions is probably at the ready.

As teacher, I’m always running 8-10 classes per month, although during the summer average attendance is way down.

As end-user experience manager (an honorific provided by a suck-up vendor: remember, grunt that MUDGE is, he’s manager of no one) the phone just isn’t ringing very often, as people wrap up their summers before Labor Day provides the symbolic halt to all things sunscreen.

As member of the technical team, decisions are pending and work is progressing.

HCA uses for its instant messaging and web conferencing requirements IBM Lotus Sametime.

HCA has long been a Lotus shop: Its Lotus Notes product has long been handling enterprise email and its rapid application environment supports thousands of database applications and has done so here for more than 15 years. So the choice of Sametime was not a surprise in that light.

And, indeed, Sametime is a common choice for collaboration among large corporations, seeking the rock-solid enterprise grade solution similar and related to the rock-solid technology that so well supports the earlier applications: email and databases.

The best web conferencing and instant messaging choice today?

An excellent question that is not yet on the table.

Like many issues in corporate technology, the problems faced are multi-dimensional: hardware, software, the quantity of personnel applied to the task (fortunately, personnel quality is not an issue, among the talented administrators and architects that I am fortunate to work among).

Instant messaging and web conferencing at HCA exists not as the result of an organized deployment campaign, but rather more like viral marketing. It grew out of a pilot (when I joined the company, about 5½ years ago in a related but not directly connected IT position, there were nominally 800 accounts).

And the pilot became an “extended pilot” which gradually became a production system, without ever really becoming a true, bullet proof enterprise-grade product, at least as implemented here at HCA.

Insufficient servers (both in capability and in numbers), and insufficient personnel (as above, just the numbers are insufficient — the people are champions [and they won’t read this, so trust me, I’m not sucking up!]) to keep order in an operation that has grown to more than 26,000 accounts.

This number represents less than half of the available client base, because no one knows how to handle the establishment of the necessary 30,000 new accounts efficiently, much less want to confront the reality of insufficient hardware and personnel to handle the existing organically grown client base.

And, finally, the software. HCA upgraded (quite tardily) to Sametime version 6.5 about 21 months ago, and our team has been working on upgrading to the current standard version 7.5 for nearly that long (remember the tardy part).

HCA never never never never wants to be the early adopter of anyone’s hardware or software. The 100th adopter, maybe, so we delay, by time-honored policy, both IT and fiscal, until (hopefully most of) the bugs are out.

But we really need to move on this upgrade (the 2005 upgrade from long-used version 3.1 to version 6.5 was a marketing nomenclature upgrade — to the end users it looks and acts as if it’s version 3.2!), and the delay has not been HCA’s sole doing. And version 7.5 has many new and attractive and desirable features; it would be a true upgrade.

But we’re not there yet.

And therein lies an interesting story.

But this long story will need to be continued next time, because…

It’s it for now. Thanks,

–MUDGE


WcW005: Four-Hundred-Thirty-One!

August 13, 2007

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Web Conferencing Week

Once again, real life events overtake sketchy plans. Isn’t life like that, though? (Now I’ll need to find the quotation about life being the thing that happens while you’re planning your life.)

Got lots of interesting clipjoints to share; got a professional conference in Boston to write up (for my boss, as well as for faithful reader).

But this is too good to pass by.

I do web conferencing. You’ve more than figured that out. As a grunt in a corporate IT department that supports various collaboration technologies for a global enterprise, technologies whose common bond is its vendor, IBM, I am the informal “manager” of the customer experience for our web conferencing and instant messaging tools, IBM Lotus Sametime.

As I’ve explained, in this role I teach the use of our tools eight to 10 times per month, having developed the courseware, and delivering the classes using the web conferencing tool. One learns while using it.

Another hat worn is that of electronic meeting facilitator. As in those only semi-irritating BASF advertisements, I don’t run the meetings, I provide the technological expertise so the meetings run better. And that’s the role I was playing today, when the routine suddenly became extraordinary.

Our diversified enterprise has a tentpole product, and much of the work I’ve done over the past three years has been in support of that product’s US field sales training organization.

Today’s meeting was not another in the regular series, but rather was put together rapidly over the past few days as a new strategic initiative needed to be launched right now!

Ordinarily two meetings are presented with identical content and presenters: one at 9am or so for the central and eastern time zones; the other at 4pm or so for the western half of the country. Demographics have caused the morning meetings to routinely be quite large for our technology, often in excess of 150 connections and sometimes 200 or more. The afternoon sessions are about one-third the size of the morning ones.

Now, put this in the perspective of the technology and our experience. First, the technology: Last week at our vendor sponsored conference, several of the technical experts supporting Sametime (including the wizard who helped write the original code before Lotus bought it) confirmed that one server is designed to handle 1,000 concurrent users, with no more than 200 in any one meeting.

Now, our experience: In a typical month with several thousand scheduled meetings, more than 20 separately connected participants (and of course, some connections may represent entire conference rooms of people, but we’re talking physical connections) in a meeting is good sized, and meetings of more than 100 connections occur only two or three times per month if that, one of them no doubt being that month’s tentpole field sales morning events.

The largest meeting I’ve ever seen, and without false modesty I can say with some degree of certainty that if I haven’t seen it directly, or consulted with clients about it, it probably didn’t happen, was a division’s “all hands” meeting a couple of years ago in which I noted 296 (global!) connections at the peak, a meeting which I ran and which as a result went smoothly.

Why the emphasis on the number of connections? Web conferencing is a particularly network sensitive application, and in our current version of the software, the responsiveness of the conference rests in great measure on the number of connections, and the quality of the network through which the connections are made.

So, today’s meeting, where in order to cover all the bases (much behind the scenes work with management required to launch this complex new initiative) someone decided that the meeting should not be duplicated, but rather the entire organization should gather at noon, to get everything started without time zone delay.

Frankly, I hadn’t paid much attention to the ramifications, but as the troops gathered in the small conference room from where we originated the “broadcast,” and the field started logging in, I began to be a bit excited, concerned but excited. 100 was passed; 200 went by; 300 and the concern started to overwhelm the excitement.

By the time the sales vice president kicked off the meeting a few minutes past noon, nearly 400 people were connected. Remember network sensitivity? These were field sales people connecting via broadband from home offices, or managers in small local offices connected to the enterprise network through a secured enterprise VPN (jargon alert: Virtual Private Network).

Then, as I was quietly marveling over the still growing size of the meeting, the dire message suddenly flashed on my screen (and of course on the big screen in the conference room to which my laptop was connected): Disconnected. With the vice president seated and emoting right next to me.

[I’ve indicated before that my technologist colleagues wouldn’t have my job for any compensation, due to this up front and personal exposure when things (inevitably) go wrong.]

As I routinely do in small less equipped conference rooms, I had set up a powered mini-Ethernet hub for the benefit of others in the room; I keep this mainly for my own use, when I have one connection and two computers. Today I had one computer, but going in I wasn’t certain if one of the sales organization functionaries in the room was also going to need a connection to our meeting, and two or three others had connected to the hub.

Anyway, this less than year old piece of plastic clothed electronics chose that precise moment to crap out. Remember Murphy’s law?

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Of course my first thought was that the meeting itself had been clobbered, that the server, which had experienced its first serious failure in over four months just the previous work day (during a class I was teaching that was truncated as one unhappy result), had died under the load.

No, it was the mini-hub; the meeting on the server itself, still growing, was fine, although without yours truly connected it wasn’t going anywhere, since one of the little details that can tip a meeting into the success column is that such a large meeting is locked for all but its Moderator. In other words, in a Moderated meeting, no one but the authenticated moderator can push any of the buttons to move the presentation slides. (For completists out there, the other choice is Collaboration, in which all connectors can push all of the buttons — a total no-no for a meeting larger than five.)

But at least the meeting was running. While the Veep vamped for a few moments, I pulled the network cable out of the back of the now worthless hub, plugged it directly into my laptop, performed the three-finger salute on Internet Explorer to kill it so I could restart a new instance (fortunately I didn’t have to reboot, a much lengthier process on my elderly laptop), and in a couple of tense minutes (it’s tough not to pay attention to the man behind the curtain when I’m sitting right at the conference table NEXT TO THE VP and everything going on on my PC is projected for all to see!) we were back in business. Whew.

From there it was nearly anticlimactic. In the end, I spotted 431 simultaneous connections at the peak, an absolutely stunning performance, 135 more than the previous record. Once my connection was restored, the meeting went smooth as glass, again because of network issues not always a given regardless of the number of connections. Amazing, and wonderful.

Now there are wonderful commercial alternatives out there, even for our internal people whose requirements don’t always fit the hammer I wield. But for this meeting alone, the capability of using our in house tool allowed my clients to save at least $2,500; in a billion dollar enterprise a drop in the bucket of course, but I’m a shareholder too.

It’s it for now. Thanks,

–MUDGE


WcW003: Sometimes, it’s all about teaching

July 28, 2007

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Web Conferencing Week

As filled with unusualities as was last week, this past week… was not.

The main theme was teaching. We wrote about this facet of my career quite extensively in mm018 and I don’t feel compelled to rehash here. It’s a significant portion of my responsibilities here at HCA (Heart of Corporate America remember, not its real name).

And, like all things everywhere, it either dies or changes. I vote for change.

For more than a year, we’ve been attempting to turn over some of the basic courses to an expert in our division’s training department. To that end I’ve provided annotated course material, one on one instruction, the opportunity to practice. I am this good teacher, right?

It’s been a bust. Last year the explanation was that the designated person didn’t start that year with this goal in her list of goals, and thus was unable to devote the time and attention required to mastering the material.

This year began with this turnover on this person’s the goals list, but after a kick-off meeting in February, and prompt transmission of updated curriculum to answer some concerns, the person has simply not responded to my queries for nearly three months.

I’ve been teaching this material for so long I suppose I have underestimated its challenges. You simultaneously are teaching a collaboration tool while smoothly utilizing that tool to deliver the lessons. And in order to teach effectively, you are attempting to interact with your students using a very limited sensory array, just their voices and whatever of the conference’s tools they are able to begin to understand.

Pretty demanding, upon reflection, and I believe totally overwhelming for the training department’s MIA “expert.”

So, Plan B. Our vendor has a partnership with an organization in the UK that has produced some workmanlike Computer Based Training (CBT) modules that I’ve persuaded our department to purchase on an enterprise basis. These don’t provide the HCA-specific content that so richly fills my curriculum, but as our IT division’s underlying software philosophy is to customize purchased applications as little as possible, the generic CBT should be quite sufficient, at least for the basics.

The idea always was to remove some of the repetitive burden of teaching the “level 100” coursework (originally to a live instructor), leaving the advanced curriculum, as well as individualized instruction for higher level personnel to yours truly.

So, this week: mostly teaching. The scheduled three classes, two of them with that 3:00pm start time (to accommodate West Coast participants, a few of whom, I’m thankful to note, were present) that is supremely wearing on me, as this type of teaching seems to demand an energy level more difficult to tap 7½ hours into my business day.

The week’s one conference facilitation gig (my other public responsibility — and hey, it’s July!) turned out also to be about teaching, although that was not the intention of that meeting’s leader, nor mine.

Arrived at the designated conference room a few minutes earlier than the routine 30-minute lead time called for, to find a dark room, arranged poorly to accommodate my gear, and without a built in projector for the expected live audience, or a speakerphone for the conference.

Then the leader arrived, simultaneously with the caterer with a snack array (odd for an 11:00am meeting), which mystified that leader, who by the way arrived without a portable projector.

Her assistant apparently had misconstrued the purpose and intent of the meeting, which it turned out could have been much more conveniently conducted from the leader’s office, since there was no expected audience in the room; the presentation was meant to be transmitted solely to a conference room at a facility in Massachusetts.

Okay, so I walked down to the nearby Audio-Visual crew office, to request that a technician deliver and install a speakerphone (which had not been ordered by that assistant), and we determined that as it was just the presenter and me that we could forego a projector, and simply sit together at one of the 12 tables in the room and work off of my laptop.

So, with much conversation about the assistant’s misinterpretation of the leader’s instructions, which concluded with my promise to forward said person (a former student, who apparently assumed that she understood web conferencing because she took my course; well in her defense the two of us had lots of popcorn and canned soda available!) a document we created a couple of years ago and which is posted on our website titled “Successful Sametime Conferences,” a checklist which calls out key requirements like projectors and speakerphones.

But as we waited for the 11:00am conference start, the discussion turned to what she does: Corporate Learning and Development, and her group’s increasing need to respond to the globalization of our employer. It is a small measure of the silos permeating HCA that she had no idea of what I do (the teaching part I mean) or how I deliver it. And we’re both part of same broad corporate organization.

Meanwhile, we sat on the phone, and in the web conference, patiently awaiting our Massachusetts audience to join us. 11:00am goes by, 11:05, 11:10, nada.

She gets up and uses the house phone outside the room to contact a different assistant, who phoned back shortly thereafter to report that the HR manager at the other end who had requested the presentation, and had called more than once to confirm that it was on the schedule, had suddenly that morning decided that her team had higher priorities that day and had unilaterally canceled the session, apparently without notifying anyone outside of Massachusetts. Ouch.

And, while my direct customer is not the subject of this next Life Lesson, her customers certainly qualify:

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So, a lot of furor for nothing. But, a good outcome, selfishly for me, and perhaps for her organization, since I was told that I will be asked to an upcoming meeting of the Learning and Development management team to discuss my globe-spanning technology (and perhaps more?).

What on earth took them so long?

It’s it for now. Thanks,

–MUDGE


mm077: We pause for a few words about process

July 21, 2007

MUDGE’S Musings

So, this blogging thing could consume my entire life if I let it. There is so much to write about. There is so much to read about.

At the end of mm076.1 just now, I ran off a litany of important topics. I decided to add value (?) by linking them to recent entries in the ‘sphere, as found just then in Technorati.

Found a couple of very interesting sources that I only wish I had time to explore, and perhaps make part of my regular reading routine. But, god, where is there time?

When WordPress.com greets me, they remind me how huge is the ‘sphere:

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So many blogs! So little time!

As I’ve said before, my writing would be more informed if I read more. But, where to start? How can I possibly keep up? And, if I could spend 24/7/52 reading, and maybe 2/6/52 writing, and 2,300 hours or so making a living, and that pesky eating and sleeping and spending time with my lovely wife, how does that compute?

Sigh.

But, this is about process. Last week I popped for an upgrade to one of my favorite screen capture tools, SnagIt. I’ve used it for nine years professionally, and although like all software it has its moments (such as: why can’t I set a preference so it would always print in landscape mode?), I wouldn’t be without it at HCA.

So, after I plunked down my $19.95 upgrade charge for my home copy of SnagIt 8, to take advantage of their Firefox extension that required a more up-to-date version than I was running, as well as their plug-in offered for Windows Live Writer, I suddenly recalled another extension already running in my crowded Firefox add-on pile: Picnik.

See, the way I use SnagIt is to capture the contents of the screen, open up a graphics program (a huge topic for another time, tyvm) to crop the part I want, resize it, add a border, etc. and convert it to JPEG.

Now, consider Picnik: I right-click on the web page I’ve found, select “Send Page to Picnik,” select from Visible Page or Full Page, and a new tab opens at Picnik.com, where some great Flash functionality allows me to crop (usually what I do, and what I just did as I wrote this to grab the WordPress fragment shown above), perhaps add a border and save as a JPEG right in one seamless operation.

And I’ve just scratched the surface of Picnik’s graphic capabilities. So, of course, it’s limited to web pages, and thus I’ll not be replacing SnagIt at work, where screen captures require a wider universe than that. But for blogging, it’s a beautiful piece of work. Well done, Picnik! And, the price is right: $0.00!

So, MUDGE’S blogging process hall of fame has a new member:

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Wouldn’t be without either one.

I’ve raved previously about WLW, as has WordPress.com itself, saying that it’s used by more of its bloggers than any other tool. It has so simplified the task of preparing my posts, and the Blog This in Windows Live Writer Firefox extension is sweet.

Blogging about blogging. Well, it’s interesting to me. The process always threatens to overwhelm content, for me. In fact, I had to discipline myself last night, waiting to create my new Web Conferencing Week logo (not bad for a left-handed amateur, tyvm) until after I wrote the damned first post.

It’s it for now. Thanks,

–MUDGE


mm492: Blast from the Past! No. 49 – Blogging – NSFW?

September 7, 2008
© Carbouval | Dreamstime.com

© Carbouval | Dreamstime.com

In a serious creative slump here folks, battered by events as we are, but hey, recycling is IN, right?

We’re all about doing the right thing here at Left-Handed Complement, and in that spirit we’re recycling some of yr (justifiably) humble svt‘s favorite electrons. And, with nearly 470 fresh daily posts in the past 16+ months, the recycling process has an exceptionally rich vein to mine.

I hereby stop apologizing for observing the prime directive of blogging: Thou Shalt Blog Daily!

And, I’m guessing that most of you weren’t here nine months ago. As one of my favorite paper publications used to say as they flogged unsold back issues: “If you haven’t read it yet, it’s new for you!”

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Blast from the Past!

A post we really, really loved to write, and read, and re-read…

From last fall, originally posted in two sections, November 7-8, 2007, and titled “mm187-8: Blogging — NSFW?”

MUDGE’S Musings

From the first, hesitant attempts at this newfangled hobby-thing called blogging, MUDGE has been very concerned about how any employee’s blog would be received by his specific employer.

We’ve tried to err on the side of… circumspection. Thus, the pseudonym, both for this writer, and for the occasional references to that employer in basically general, not to speak of generic terms: HCA, the Heart of Corporate America.

There’s bad and good to pseudonomity [did we just coin a new term? or just misspell an old one?].

The bad: as MUDGE, I lack a certain amount of credibility, especially when I write on the topic of web conferencing, one that I would like to be perceived as owning some expertise.

The good: as of this writing, I still have a job at HCA.

Which brings us to the cautionary tale of John Mackey, CEO of Whole Foods. You might remember the story: during a turbulent acquisition of Whole Foods competitor Wild Oats, Mackey was exposed as having blogged anonymously, denigrating Wild Oats management and talking up his own company’s stock.

So one guesses that Mackey violated protocol: one supposes that it’s okay to do the above as a third party, unaffiliated with either entity, but it’s entirely too self-serving to do so when one is the CEO of one of the principals in the transaction.

And of course, Mackey violated the first rule of miscreancy [did we just coin a new term? or just misspell an old one?]: don’t get caught.

Read the rest of this entry »


mm478: Blast from the Past! No. 44

August 24, 2008
© Kandasamy M  | Dreamstime.com

© Kandasamy M | Dreamstime.com

MUDGE’S Musings

Events, and / or in today’s case, a general malaise, continue to conspire, sapping all the vigor out of my keyboard, but hey, recycling is IN, right? We’re all about doing the right thing here at Left-Handed Complement, and in that spirit we’re recycling some of yr (justifiably) humble svt‘s favorite electrons.

I hereby stop apologizing for observing the prime directive of blogging: Thou Shalt Blog Daily!

And, I’m guessing that most of you weren’t here nine months ago. As one of my favorite paper publications used to say as they flogged unsold back issues: “If you haven’t read it yet, it’s new for you!”

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Blast from the Past!

A post we really, really loved to write, and read, and re-read…

From last fall, and always in season, especially since it’s back to school time for millions, originally posted October 31, 2007, and titled “mm181: Virtual classroom — real learning?”

MUDGE’S Musings

Apparently it’s Education Week here at L-HC! Earlier we looked at the number of engineers we’re training in the U.S.; devoted the last third of a Short Attention Span pastiche to OLPC (One Laptop Per Child); and presented a devastating counter to the engineering story with one high school teacher’s indictment of today’s students (ratified by hundreds of comments).

Featured today is a most interesting look at on-line learning at the college level.

nytimes

October 31, 2007 | On Education

By JOSEPH BERGER | HERSHEY, Pa.

The university classroom of the future is in Janet Duck’s dining room on East Chocolate Avenue here.

There is no blackboard and no lectern, and, most glaringly, no students. Dr. Duck teaches her classes in Pennsylvania State University’s master’s program in business administration by sitting for several hours each day in jeans and shag-lined slippers at her dining table, which in soccer mom fashion is cluttered with crayon sketches by her 6-year-old Elijah and shoulder pads for her 9-year-old Olivia’s Halloween costume.

In this homespun setting, the spirited Dr. Duck pecks at a Toshiba laptop and posts lesson content, readings and questions for her two courses on “managing human resources” that touch on topics like performance evaluations and recruitment. The instructional software allows her 54 students to log on from almost anywhere at any time and post remarkably extended responses, the equivalent of a blog about the course. Recently, the class exchanged hard-earned experiences about how managers deal with lackluster workers.

Read the rest of this entry »


mm461: The world of work at $4.199/gallon

August 7, 2008

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© Tara Carlin | Dreamstime.com

MUDGE’s Musings

The new reality of $80 fuel fill ups has begun to penetrate the consciousness of this nation’s employers, many of whom are responding to their employees’ pain in a variety of intriguing ways.

nytimes

The New Workplace Perk: Gas

Life’s Work | By LISA BELKIN | Published: August 7, 2008

IN Washington State, Microsoft has leased three large office complexes miles from company headquarters in recent months to shorten the commutes of about 7,000 employees.

In San Francisco, Citigate Cunningham, a public relations company, now encourages workers to stay home whenever possible, providing laptop computers and BlackBerrys to enable telecommuting, and reimbursing them $40 a month for high-speed Internet connections in their homes.

At Rejuvenation, a lighting manufacturer in Portland, Ore., employees skip one day of work completely. The company has gone to a four-day week, with each workday being 10 hours long. Alysa Rose, the president, also gives away a free bicycle to an employee every month.

Increased telecommuting, or working from home, suddenly is not only tolerated, but actually encouraged by many forward-thinking managers who suddenly are experiencing attrition of valued staff for reasons of excessive commuting expense. And, as an electronic collaboration professional, I can’t help but be heartened by this trend, since tools such as web conferencing allow dispersed workers to interact most productively.

Read the rest of this entry »


mm449: Blast from the Past! No. 37

July 26, 2008

MUDGE’S Musings

Summer Saturday. Errands, and more errands. Chores. When’s the week start, so I can relax?

A DVD matinée. Very little time to blog. Ouch.

So, back into the archives yet again.

I console myself by guessing that most of you weren’t here nine months ago. As one of my favorite paper publications used to say: “If you haven’t read it yet, it’s new for you!”

lhc76019043_thumb2[4]

Blast from the Past!

A post we really, really loved to write, and read, and re-read…

From last fall, and always in season, originally posted October 11, 2007, and originally titled “mm167: Writer’s Diarrhea.”

MUDGE’S Musings

… is the opposite of writer’s block, right?

So another blog about blogging. Why bother? Take two Imodium and call me in the morning.

There’s never a lack of news and features to write about. Although, today…

There are frequently referenced topics in this space that could stand another post, MUDGE: web conferencing, our latest profession.

Or, the odd current interest (some of you must feel) in UAVs: unmanned aerial vehicles or, robot aircraft.

Or, politics: impeachment (first Cheney, then Bush); Michael Bloomberg; this horribly mismanaged war.

Or, air travel, probably our most popular topic (thanks, Patrick Smith [who actually noticed and commented on one of our several references to his wonderful column — talk about finding a plankton in the Pacific]!).

Or, technology, especially One Laptop Per Child, a wonderful initiative deserving of everyone’s support.

But not today.

Read the rest of this entry »


mm405: Boston, Day 1

June 9, 2008

MUDGE’s Musings

Whew!

Just finished a very long day, the first day attending the Enterprise 2.0 conference in Boston.

I don’t go to so many conferences. In fact, in the nearly four years of employment at the Heart of Corporate America (not its real name), as well as the three years of contractor status that it, this is only the second conference that I have attended under the HCA aegis. How ironic that it is also located in Boston, the site of the event that I attended last summer. Of all the towns in the world…

But, I do like Boston, even though, as alluded to last post, I feel stranded in the middle of a desert, located as we are in a concrete jungle of a redeveloped industrial district. Boston is a wonderful town in which to be a pedestrian — but not in this corner, not that I could pedestre very well anyway. [Looks like I may have coined another word — the ‘r’ is silent; but it does sort of look like pederast, doesn’t it. Oh, well, back to the drawing board.]

Although I title this Day 1, the event’s organizers, as is often done apparently, treated today as Day 0, Monday being the more popular business travel day than Sunday. The sessions today were lengthy tutorials. A choice of two each, morning and afternoon. 9am to 12:30pm; then 1:30pm to 4:45pm. Then a further two hour panel discussion that finally ended at 7:30pm. The real action starts tomorrow. I’m already worn out.

I do take copious notes. Now, many of my fellow attendees today, perhaps most of them, brought their laptops to the sessions. There were even power strips scattered along the floor, for the first half-dozen lucky people each who got to them.

Now, yr (justifiably) humble svt would have been happy enough to note take via laptop, but as there were no tables, just rows of chairs, and as I, uh, don’t have a lap for said laptop, just a short slippery slope as it were, that might result in a potentially lethal slide for same, I took my notes the old fashioned way, pen on notebook page, six tightly printed pages to be exact. I have a lot to show for 8-3/4 hours of conference. But it all has to be transcribed.

I wanted to keep up with this daily; perhaps even transfer some of this post into the event’s blog that I’ve heard exists although I haven’t found it. But, as I type this it’s already 10pm; had too much to eat at the hotel’s surprisingly good restaurant (surprising mainly because they have no competition for at least the half-mile radius until another hotel appears in this wasteland called the Seaport neighborhood); and I was up early. Never sleep well in anyone else’s bed except my own, and the hotel is justifiably proud of its comfortable bed. I’m just a crotchety old curmudgeon.

Anyway, there are six pages. Let’s see if I can summarize, while it’s all still fresh.

Read the rest of this entry »


mm401: Here’s one cure for blistering gas prices

June 5, 2008

MUDGE’s Musings

We have written appreciatively on the topic of working from home (most colorfully, courtesy Stanley Bing, here; more philosophically, here).

Telecommuting is a fancier term. Telework is the jargon chosen by Stephen Barr of the Washington Post, reporting on a bill working its way through Congress to permit federal employees to do so.

washingtonpost

Telework Bill Cleared by the House

Federal Diary | By Stephen Barr |Wednesday, June 4, 2008; Page D03

A bill that would permit many federal employees to telecommute at least two days every two weeks was approved by the House yesterday on a voice vote.

Under the bill, federal agencies would be required to create and implement policies to enable eligible employees to work from home or away from their regular office as long as telecommuting did not hamper their performance or interfere with agency operations.

Telework advocates and union officials have been pushing for expanded telecommuting programs in the government for two years, and the House action enhances the chances of Congress sending a bill to the president this year.

Similar legislation has been approved by a Senate Committee on Homeland Security and Governmental Affairs, but a committee report has not been released, a step needed before the bill can come to the Senate floor. There are some differences between the House and Senate bills that will have to be resolved, but a compromise is likely because the concept of expanded telecommuting in the government has drawn substantial bipartisan support.

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